1. Overview: This Cancellation Policy outlines the terms and conditions for delegates who wish to cancel their registration for the Africa Health Agenda International Conference (AHAIC) 2025. By registering for the conference, delegates agree to abide by the terms of this policy.
2. Substitutions: If a delegate is unable to attend the conference for any reason, they may nominate a substitute to attend in their place. To request a substitution, delegates must contact the AHAIC Secretariat at ahaic@amref.org and copy partnerships@amref.org with the details of the replacement delegate. No additional fee will be charged for substitutions, provided the replacement delegate meets the same registration category requirements.
3. Refund Schedule: If a delegate is unable to attend and is not in a position to transfer their registration to another person, the following refund schedule applies:

• Cancellations made more than 15 working days before the conference: Full refund of registration fees paid, less a USD $50 administrative fee.
• Cancellations made within 10 working days of the conference: No refund will be issued.

4. Cancellation for Onboarded Partner Organizations: If a partner organization wishes to withdraw from participation in AHAIC 2025, the following conditions will apply:

• Cancellations made more than 50 working days before the conference: The partner organization is eligible for a 75% refund of any sponsorship or partnership fees paid, less a USD $100 administrative fee.
• Cancellations made within 50 working days but more than 30 working days before the conference: The partner organization is eligible for a 50% refund of any sponsorship or partnership fees paid, less a USD $100 administrative fee.
• Cancellations made within 30 working days of the conference: No refunds will be issued.

Note: Cancellations must be made in writing by email through the contacts provided below and shall be effected upon issuance of a written acknowledgement from the conference organizers.

5. Non-Attendance: Failure to attend the conference without prior written notification will be considered a “no-show,” and no refunds will be issued.
6. Force Majeure: In a highly unlikely circumstance that AHAIC 2025 is canceled or rescheduled due to circumstances beyond the control of the co-hosts, delegates will be notified promptly. Refunds or credit towards future events may be considered at the discretion of the conference organizers.
7. Refund Method: All refunds will be processed using the original payment method. Please allow up to 30 days for processing. Refunds will be made in the currency of the original transaction.
8. Contact Information: For cancellation, substitution, or refund inquiries, please contact the AHAIC 2025 Secretariat at ahaic@amref.org or partnerships@amref.org.
9. Policy Updates: This cancellation policy is subject to change. Any updates will be communicated on the official AHAIC 2025 website and via email to registered delegates.