- If a delegate is unable to attend the conference for any reason they may substitute, by arrangement with the conference coordinator (firstname.lastname@example.org) someone else to attend in their place.
- Where the delegate is unable to attend, and is not in a position to transfer his/her place to another person, then the following refund arrangements apply:
a. Registrations cancelled more than 15 working days before the conference are eligible for a refund of the registration fees paid, less a USD$50 administration charge.
b. No refunds are available for cancellations made within 10 working days of the conference.